Private workspaces
Every company works in an isolated workspace with its own logo, brand colors and domain, while you manage them all from one platform.
Products
Software Products Built by Cognixia
Software for support, customer conversations and marketing, designed and built by our own team.
Ticket Management SaaS
Cognixia TMS
A complete support desk for every company you serve.
Cognixia TMS is a multi-tenant ticket management platform. Each company gets its own private workspace, on its own subdomain or custom domain, with agents, customers, tickets, live chat, a knowledge base and reports in one place.
- Four roles with granular permissions
- Departments
- Agent goals
- Email and in-app notifications
- CSV export
- Audit log
- Subscription plans
Ticket workflow
Claim, assign and reassign tickets, keep internal notes, and send finished work for admin approval before it closes.
Live chat
A queue of waiting chats, quick replies for common answers and a full chat history for every customer.
Knowledge base
Publish help articles by category so customers can find an answer before they raise a ticket.
SLA and reports
Set resolution targets by priority and track ticket trends, SLA compliance, agent performance and customer satisfaction.
Customer portal
Customers submit, follow, reply to and rate their tickets, or get help as a guest without creating an account.
How it works
- 1 A customer raises a ticket
- 2 It is assigned to an agent
- 3 The agent replies and resolves it
- 4 An admin approves and the customer rates
Built with Laravel Vue 3 MySQL
Customer support chatbot
AI Chatbot
Answers your customers and raises the ticket when it needs a human.
Add the chatbot to any website or online store with a single snippet. It answers visitors' questions at any hour and, when a query needs a person, hands it over with the full conversation. It works on its own, and it works even better with Cognixia TMS.
- Standalone or with TMS
- Visitors identified by email
- Conversation kept on the ticket
Works on any website
One snippet connects the chatbot to any site, including e-commerce stores, with no rebuild.
Answers customer queries
Visitors get a reply straight away, so common questions never wait in a queue.
Connects to your shop
It can read order and customer details from your own store data to resolve queries on the spot.
Creates tickets for you
When a query needs a human, it raises a ticket in Cognixia TMS with the customer's details and the whole conversation.
Assigns agents
Each ticket is routed to an agent, so nothing sits unassigned.
Hands over to live chat
An agent can take over the conversation without the customer starting again.
How it works
- 1 A visitor asks a question on your site
- 2 The chatbot answers from your content and store data
- 3 If needed, it creates a ticket in TMS
- 4 An agent is assigned and replies
Built with JavaScript widget REST API Cognixia TMS
Marketing automation
Email Marketing System
Marketing emails that send themselves, powered by n8n.
Our email marketing system runs on n8n workflows. It sends your campaigns to the right contacts on schedule, with each message personalised, and without anyone pressing send by hand.
- Connects to the tools you already use through n8n
- No manual sending
Workflow-powered sending
Every campaign runs as an n8n workflow, so each step from audience to delivery is automated and visible.
Contact lists
Organise contacts into lists and import them from a spreadsheet.
Reusable templates
Design an email once and use it across as many campaigns as you like.
Personalisation
Address each contact by name, company or any other detail you hold, using simple placeholders.
Scheduling
Send straight away, or schedule a campaign for the moment that suits your audience.
Delivery tracking
See the status of every send, so a failed delivery is easy to spot and fix.
How it works
- 1 Add or import your contacts
- 2 Pick a template and write your message
- 3 Send it or schedule it
- 4 n8n delivers it and records every send
Built with n8n
Better Together
Chatbot and TMS, working as one
Run the chatbot on its own, or connect it to Cognixia TMS. Customers get an answer on your website, and anything that needs a person becomes a ticket with an agent already assigned.
- Your website
- AI Chatbot
- Ticket in TMS
- Agent replies
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Standalone
The chatbot works on any website without TMS.
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With TMS
Tickets are created and assigned to agents automatically.
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Always connected
Agents see the whole conversation on the ticket.
Let's Collaborate