Works on any website
One snippet connects the chatbot to any site, including e-commerce stores, with no rebuild.
Customer support chatbot
AI Chatbot
Answers your customers and raises the ticket when it needs a human.
Overview
What Is AI Chatbot?
Add the chatbot to any website or online store with a single snippet. It answers visitors' questions at any hour and, when a query needs a person, hands it over with the full conversation. It works on its own, and it works even better with Cognixia TMS.
The Cognixia chatbot sits on your website or online store and answers visitors' questions at any hour. When a question needs a person, it does not just hand over a link: it opens a ticket in Cognixia TMS with the customer's details and the whole conversation, and assigns an agent.
You can also run it on its own, without TMS. Either way it is added with a single snippet, so your site does not need to be rebuilt.
Also includes
- Standalone or with TMS
- Visitors identified by email
- Conversation kept on the ticket
Built with
- JavaScript widget
- REST API
- Cognixia TMS
Features
What You Get
Answers customer queries
Visitors get a reply straight away, so common questions never wait in a queue.
Connects to your shop
It can read order and customer details from your own store data to resolve queries on the spot.
Creates tickets for you
When a query needs a human, it raises a ticket in Cognixia TMS with the customer's details and the whole conversation.
Assigns agents
Each ticket is routed to an agent, so nothing sits unassigned.
Hands over to live chat
An agent can take over the conversation without the customer starting again.
Want to see AI Chatbot in action?
Book a short call and we will walk you through it.
Use Cases
Where It Fits
Order and delivery questions
For online stores: look up an order from your store data and answer without involving an agent.
After-hours enquiries
Answer common questions overnight and queue the rest as tickets for the morning.
Capturing the visitor's details
Collect a name and email address before handing the conversation to your team.
How It Works
From Request to Result
- 1 A visitor asks a question on your site
- 2 The chatbot answers from your content and store data
- 3 If needed, it creates a ticket in TMS
- 4 An agent is assigned and replies
Yes. It can run on its own on any website. Connecting it to TMS adds automatic ticket creation and assignment to your support team.
With a single snippet added to your site, so the site does not need to be rebuilt. We help you set it up for your platform.
It can read order and customer details from your own store data, so it can answer common questions directly. What it can look up depends on how your store is connected, which we scope with you.
It creates a ticket in Cognixia TMS with the customer's details and the full conversation, assigns it to an agent and lets the agent take over, so the customer does not have to repeat themselves.
Let's Collaborate